Reference

How 12bat Handles Your Personal Data

Your account with us means we hold certain personal details — your name, contact information, payment records through UPI, Paytm or PhonePe, and activity history.

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What This Policy Covers on 12bat

12bat Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you open an account, make deposits via UPI, Paytm or PhonePe, place wagers, contact support, or browse our platform. We collect only what is necessary to operate your account, process withdrawals, verify your identity, and comply with

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the legal obligations that apply where local law permits. Data shared with payment processors — including UPI networks, Paytm and PhonePe — is governed by those providers' own terms alongside ours. We do not sell your personal information to third-party marketers. Jurisdiction for data disputes is
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determined by the law applicable in your region; access to our platform depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your personal information is handled, want to request a copy of your data, or need to flag a concern about…

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

From the moment you open an account to every deposit and withdrawal you make, we apply layered security controls to keep your information safe.

Data We Collect

We collect your name, email address, phone number, date of birth, and payment identifiers such as your UPI handle or Paytm-linked mobile number. This data is used solely to operate and verify your account and process transactions.

Cookie Usage

Our platform uses session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to understand how pages are navigated. You can manage cookie settings from your browser at any time.

Account Security Controls

Passwords are hashed using industry-standard encryption before storage. Two-factor authentication is available on your account settings page. We log all login attempts and flag unusual access patterns for our security team to review promptly.

Data Retention Period

We retain account records for as long as your account remains active and for a period thereafter as required by applicable law. Once the retention window closes, data is securely deleted or anonymised so it can no longer be linked to you.

Who Can Access Your Data

Access to your personal data inside our organisation is restricted to teams that need it: account verification, payment processing and fraud prevention. No marketing or third-party commercial access is permitted without your explicit consent.

Requesting Changes to Your Data

You may request a full copy of your data, ask us to correct inaccurate records, or request deletion of your account data where no legal obligation requires us to retain it. Submit requests via email or the Help Centre ticket system.

Your Questions About This Policy Answered

Here are the questions we hear most often from people who want to understand exactly how their data is handled on 12bat. If your question is not covered below, reach out through live chat or submit a Help Centre ticket and our privacy team will respond within five working days.

We collect your full name, email address, mobile number, date of birth and payment details such as your UPI handle or Paytm-linked number. This is the minimum needed to verify your identity and process your deposits and withdrawals accurately.

We share data only with payment processors like UPI networks, Paytm and PhonePe to complete your transactions, and with identity verification partners as required by applicable law. We do not sell or rent your personal information to marketers under any circumstances.

Log into your account and submit a data access request via the Help Centre, or email our privacy team directly. Include your registered email address so we can verify your identity and send you a structured copy of your account data within five working days.

Yes. Where no legal obligation requires us to retain your records, we will delete or anonymise your data upon a verified request. Some records — such as transaction history — may need to be kept for the period required by applicable law before deletion.

Your data is retained for as long as your account is active and for a legally required period after closure. Once that window passes, records are securely deleted or anonymised so they can no longer be traced back to you personally.

We use session, preference and analytics cookies. Session cookies keep you signed in; preference cookies save your display settings; analytics cookies show us how pages are used. You can disable non-essential cookies through your browser settings at any time without losing account access.

Contact our privacy team immediately via live chat or the Help Centre ticket system. Describe the concern as clearly as possible and include your account email. We will investigate and respond within five working days, and escalate to relevant authorities if required by local law.

How 12bat Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Data We Collect

Cookie Usage

Account Security Controls

Data Retention Period

Who Can Access Your Data

Requesting Changes to Your Data

Your Questions About This Policy Answered

01 What personal data does 12bat collect when I open an account?

02 Does 12bat share my data with third parties?

03 How can I request a copy of the data 12bat holds on me?

04 Can I ask 12bat to delete my personal data?

05 How long does 12bat keep my account information?

06 How do cookies on 12bat work and can I turn them off?

07 What do I do if I think my data has been mishandled?

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